As of June 7, 2016, Securus Technologies started releasing information to point out the shortcomings of Global Tel Link (GTL), a leading prison telecom company. Securus Technologies Inc is one of the biggest providers of communication for detainees, which primarily includes telephone and video visitation services. The company is also known for offering innovative technical solutions for government information management as well as parolee tracking. Securus takes its role in society seriously and believes that all players in the industry should serve customers with integrity.
GTL has been accused of shortchanging their customers when it comes to the quality of their services, and Securus believes that the public should be made aware of them. The proof that Securus has presented is highlighted in an investigation that was conducted by the Louisiana Public Commission into GTL’s conduct. From the Order, it is clear that the carrier was responsible for several violations, including overcharging call rates, illegal programming of call durations, and double billing calls fraudulently. GTL may have been guilty of these misdeeds 18 years ago, but it is something that keeps happening, according to Richard Smith, Securus Technologies CEO. As a customer, I expect that a communications company will take its responsibilities seriously in providing the services I pay for. Securus understands that, and it works on maintaining the highest level of veracity.
With over 1 million inmates to serve across the nation, Securus has to set the bar high to remain one of the industry’s largest contributors. The company received its BBB accreditation on March 14, 2016, meaning that it has met the necessary standards. This move by Securus is intended to prevent the violation of GTL towards its customers from marring the industry, which can lead to loss of faith from customers. Securus works in conjunction with local and county government and state departments of corrections across North America, making it responsible for a majority of the operations in the prison/jail system, which demands the highest levels of professionalism.