Compared to the concept of an intelligence quotient and the attendant means to test it, which emerged on the scene in 1916, the concept of emotional intelligence, which emerged in 1990, is definitely a new kid on the block. And yet, the concept of emotional intelligence has gained a lot of ground in a relatively short amount of time.
Statistics show more and more companies are recognizing that a positive company culture that embraces open communication and unbiased team effort is best supported by employees with a high degree of emotional intelligence. To that end, more HR staffers are looking for the hallmarks of it in the hiring process.
The push to put emotional intelligence front and center, however, starts with the company CEO. And, a good example of that is Papa Johns’ CEO, Steve Ritchie, who recently was called upon to step up and demonstrate emotional intelligence by offering his sincerest apologies and by demonstrating a desire to atone for negative acts put out by a since-departed member of Papa John’s corporate staff.
The apology itself, which was heartfelt, demonstrated the emotional intelligence category of empathy, or the ability to put oneself emotionally into another’s situation. However, the desire to take specific steps to atone demonstrated another crucial category of emotional intelligence, self-regulation.
When people give evidence of the ability to self-regulate, they attest to their ability to rein in their impulses and to take responsibility for their mistakes, while remaining open to the possibility of change. All of these abilities imply a high degree of integrity and self-control, which Steve Ritchie Papa John’s demonstrated for himself, and on behalf of Papa John, when he wrote that the company was willing to invite outside experts into the company to audit the status of the company’s culture, for the purpose of weeding out unprofessional biases.
As per courier-journal.com, further evidence of the emotional intelligence category of self-regulation was put on display when Steve Ritchie asserted that transparency was the ultimate goal of the auditing process. Moreover, that it was the customers that should hold Papa Johns and himself accountable. Papa John’s names COO, restructures company leadership.